F45 – Additional Support Services

(Remember you and those around you are important to look after)

Veretis understands that the expertise and services of the service only extend so far and it is not a one-stop-shop for everything. At times, other external sources may be needed to compliment your work with Veretis to provide the support you need. Listed below is information and contact details for specialist organisations who provide free, confidential support and advice for a range of different issues and circumstances. Veretis engages the work of these organisations for numerous cases where specialised or extra expertise is required.

You do not need to contact Veretis to access the services of the below organisations. You can access them directly by clicking on the link or calling the phone number. Veretis cares about your overall well-being which is why we have provided the information below. If you believe that an organisation below may benefit yourself and what you are struggling with, but require extra advice, please don’t hesitate to contact Veretis to discuss and we can help you identify if one of the organisations below would be beneficial for you to engage with.

These are some of the more popular external resources Veretis links with. If you feel like what you are searching for is not listed below, please contact Veretis and we can discuss which of our other resources may be of benefit in your unique circumstance.

Contact Details:

Phone:02 9929 8515

Email: [email protected]

Below you will find resources for:

  • Suicide/Self-Harm
  • Domestic violence/Domestic abuse
  • Drug and alcohol support services
  • Family support services
  • Financial aid support services
  • General mental health support
  • Legal aid support services
  • LGBTI support services

If you or someone else are in immediate danger please call emergency services on 000 immediately.


Suicide Helplines


Ph: 13 11 14

Web: www.lifeline.org.au

Ph: 1300 659 467

Web: www.suicidecallbackservice.org.au

Ph: 1800 55 1800

Web: www.kidshelpline.com.au

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

  • Suicidal thoughts or attempts
  • Personal crisis
  • Anxiety
  • Depression
  • Loneliness
  • Abuse and trauma
  • Stresses from work, family or society
  • Self-help information for friends and family

Suicide Call Back Service Australia provides support for individuals who are feeling suicidal, worried about someone else, or have recently lost someone to suicide. They provide services for anyone who has been impacted by suicide in any way. 

In conjunction with telephone support, Suicide Call Back Australia has an extensive amount of online resources for you to read to help understand suicide. These resources can help you with your own suicidal thoughts, assisting someone else, or coping with the loss of someone to suicide. 

Kids Helpline helps younger members of society key into resources to support them through challenges and mental health issues.

Kids Helpline can help children and teenagers experiencing suicidal and self-harm thoughts. They also have a parents helpline to help caretakers support their children if hey suspect they are experiencing suicidal thoughts.

Click HERE to go direct to the parent line services

Domestic Violence/Domestic Abuse

Ph: 1800 737 732

Web: www.1800respect.org.au


Web: www.whiteribbon.org.au

Ph: 132 111

Web: www.community.nsw.gov.au/abuse

1800RESPECT is a service which provides a “first port of call” for people experiencing domestic, sexual or family violence.

They can provide support in regard to immediate assistance and helping you cope with the current situation through to safety planning and linking you to resources to help you find support, housing, and legal representation after leaving an abusive relationship.

White Ribbon Australia is a charity which seeks to stop domestic violence in Australia. White Ribbon provides information to people wishing to support someone experiencing domestic violence, find out more about domestic violence, and help individuals stop their own violent and controlling behaviours.

This resource is a good information hub, however does not provide crisis/immediate support services.

Child Protection Hotline provides an avenue for individuals to report child abuse 24/7. If you suspect that a child may experiencing abuse but not sure, ring the Child Protection Hotline for information about what is and is not child abuse and gain an opinion about the situation you are witnessing.

This is a NSW based service, for services in other states click HERE 

Drug and Alcohol Support

Ph: 1800 422 599

Web: www.counsellingonline.org.au

Ph: 1800 85 85 84

Web: www.adf.org.au

Ph: 1300 368 186

Web: www.fds.org.au

Counselling ONLINE links you confidentially to a Drug and Alcohol specialist. You can access services via telephone, email, SMS or join a group chat to discuss alcohol and drugs addiction and misuse. The service is available 24/7 and is free of charge.

You can also complete assessments online to assess your drug and alcohol behaviour.

The Alcohol and Drug Foundation aims to prevent substance harm in Australia. It is a valuable resource in providing specific support services given your specific need (e.g. supporting family and friends, meth addiction, alcoholics anonymous etc.) or your location. Visit their website to search these resources.

This is not a 24/7 counselling support service, however can be contacted between 9:00am – 5:00pm weekdays for advice.

Family Drug Support helps families affected alcohol and other drugs. They support the families of substance users to set boundaries, cope with problematic behaviours, positively support the user, and seek shelter if the family home is no longer safe

Family Support Services

Ph: 1300 364 277

Web: www.relationships.org.au


Web: www.reachout.com/parents

Ph: 1800 200 422

Web: www.myagedcare.gov.au

Relationships Australia provides a range of services to support families experiencing a range of issues including;

  • Family dispute resolution (mediation)
  • Family violence prevention
  • Child contact services (providing safe/positive contact arrangements for children whose parents are separated)
  • Rural and remote counselling for individuals living in these communities
  • Aboriginal and Torres Strait Islander specific family support services

ReachOut provides free, confidential and professional support for your parenting. Their services help you develop an action plan to help your children through issues like bullying, anxiety and relationships.

They can also help parents support their children with peer pressure issues, cyber bullying and alcohol. They have a range of services and resources to help you effectively communicate with and support your child/teenager.

My Aged Care is a government service which provides support and resources for those caring for elderly parents. It has great information about the support services in your area to help you care for your loved one, and how to look after your own health when you are also taking on responsibility of looking after an elderly parent.

There are resources for all stages of elder care including assisting you care for someone at home and also in an aged care facility.

Financial Aid

Ph: 1800 007 007

Web: www.nationaldebtline.org


Web: www.humanservices.gov.au


Web: www.afsa.gov.au

The National Debt Hotline is a free confidential service which provides financial counselling. Along with a helpline they also offer material to help with specific financial issues you may be facing.

Telephone services are available 9:00am – 4:30pm Monday to Friday

The Department of Human Services has a range of services to help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.


To find out more about your options when struggling with debt and potential bankruptcy, the Australian Financial Security Authority can provide you with important information.

This department can also help when you are owed money by another individual or party.

General Mental Health Support

Ph: 1300 22 4636

Web: www.beyondblue.org.au


Web: www.blackdoginstitute.org.au


Web: www.movember.com

Beyond Blue specialises in helping people work through depression and anxiety, however provides support to assist in most areas of mental health.

Beyond Blue offers information, online chat services and telephone services 24/7 to help you connect with the right supports to achieve your best possible mental health.

The Blackdog Institute is committed to understanding and treating mental illness. They specialise in working with individuals with long term depressive disorders and Bi-polar however are also provide support with:

  • Post-traumatic stress disorder (PTSD),
  • Anxiety
  • Adolescents and young people
  • Suicide prevention
  • Positive psychology
  • Well-being.

Famous for their annual November Charity drive, the Movember Foundation has helped make significant strides into the awareness and prevention of male suicide and mental health.

Movember provides year round support and information for men to engage with to help tackle mental health issues they themselves or their mates are facing.

Legal Aid

Ph: 1300 888 529

Web: www.lawaccess.nsw.gov.au


Web: www.legalaid.nsw.gov.au

LawAccess NSW is a free government telephone service that provides legal assistance for people who have a legal problem in NSW. They can provide you with information about your legal problem and contact details for services that might be able to assist you. LegalAccess NSW acts as a good first “port of call” for legal advice.

Telephone access is available 9:00am- 5:00pm, Monday to Friday

Legal Aid NSW is a state-wide organisation providing legal services to those people who cannot access them by their own means. Legal Aid delivers services across most areas of law and can provide assistance at court as well as facts and information prior to a trial


Ph: 1800 184 527

Web: www.qlife.org.au


Web: www.mentalhealth.org.au

Ph: 1800 65 2010

Web: www.twenty10.org.au

QLife is a counselling, support and referral service for Australia’s gay, lesbian, bi-sexual, trans-sexual and intersex community.

Qlife provides a place to talk about mental health, relationships, coming out, isolation, sexuality and any other concerns individuals in the LGBTQIA community may be having.

Services are available between 3:00pm and midnight.

Mental Health Online is a mental health portal providing specialist mental health support for same-gender attracted youth.

The portal is designed to make mental health assistance more engaging, relevant and accessible for same-gender attracted youth.

Twenty10 provides support services for individuals identifying as LGBTIQA+.
These services extend beyond mental health with Twenty10 providing legal, medical, housing and inclusivity support.


Return to other Resources HERE